Subscription, Auto-Renewal & Refund Policy

Version 2026-10 · Effective date: October 18, 2026

This policy is part of our Terms of Service. It explains how Diocri subscriptions are billed, renewed and canceled.

1. Free trial

Every new account starts with a 14-day free trial. No payment card is needed, and you are never charged automatically when the trial ends. To keep using Diocri after the trial, an account admin must choose a plan and pay. If the trial ends without a subscription, the account is locked. Its data is permanently deleted 30 days later unless you subscribe. We email the admin before the trial ends and again before deletion.

2. Plans and billing cycles

We offer Starter, Pro and Enterprise plans, billed monthly or annually. Current prices, limits and features are on diocri.com/pricing. You pay at the start of each billing period. Applicable sales tax is calculated at checkout and shown on your receipt.

3. Automatic renewal

Your subscription renews automatically at the end of each billing period, monthly or annually, and your payment method on file is charged the then-current price plus tax, until you cancel. Before you pay, we show the price, the billing period and that the plan renews automatically, and you must agree to this before you can subscribe. We email you a confirmation with these terms and how to cancel. For annual plans, we email a reminder at least 15 days and no more than 30 days before each renewal, with the renewal date, the price and how to cancel.

4. How to cancel

You can cancel online at any time, with no need to call or email us. Go to the Billing page in the app, click Manage billing, then Cancel subscription. You can also email support@diocri.com and we will cancel for you. Cancellation takes effect at the end of the period you already paid for. You keep access until then, and you are not charged again.

5. Refunds

Payments are non-refundable, including for partially used periods, unless the law requires otherwise. If we bill you in error, or if we discontinue the Service or end the Terms for convenience, we refund the unused portion of your prepaid fees.

6. Plan changes

You can upgrade or downgrade from the Billing page. Upgrades take effect right away, and you are charged a prorated amount for the rest of the period. A change to a lower-priced plan or billing period is a downgrade and takes effect at the next renewal; any other change is an upgrade. To downgrade, your current usage must fit within the new plan's limits, and once a downgrade is scheduled, the new plan's limits apply right away.

7. Failed payments

If a payment fails, Stripe retries it automatically and we email you. If payment still is not collected, the account is locked until the invoice is paid from Manage billing. A locked account that stays unpaid is deleted 90 days after it is locked.

8. Price changes

We will email account admins at least 30 days before a price change takes effect at your next renewal. You can cancel before then if you do not accept it.

9. Language

We may provide translations of this policy for your convenience. If a translation conflicts with the English version, the English version controls.

10. Contact

Billing questions: support@diocri.com. Diocri Corporation, 2810 N Church St, STE 89192, Wilmington, DE 19802.