Privacy Policy
Version 2026-10 · Effective date: October 18, 2026
This Privacy Policy explains how Diocri Corporation ("Diocri," "we") collects, uses and shares personal information through diocri.com and app.diocri.com (the "Service"). We do not sell personal information, and we do not share it for targeted advertising.
1. Two roles
- Account, website and business contact data. For information about our customers, website visitors and business contacts, we decide how it is used. This policy covers it.
- Customer Data. Information that our customers enter about their own operations, crews and clients is controlled by that customer. We process it only on their instructions, under our Data Processing Addendum. If you are a client or employee of a Diocri customer, please contact that company about your information.
2. What we collect
| Category | Examples | Source |
|---|---|---|
| Account information | Name, email, password (stored hashed), phone, profile photo, role, language, time zone | You or your company admin |
| Company information | Company name, logo, brand colors | You |
| Customer Data | Trucks (plate, driver, route description, registration and inspection dates), equipment, properties (name, address, notes, visit schedule), crews, alerts, reports | You and your users |
| Billing information | Plan, billing interval, subscription status. Card details go directly to Stripe; we never see or store full card numbers | You, via Stripe |
| Support and contact messages | Name, email and what you write to us | You |
| Business contact information | Name, job title, company name, business email, business phone, company website and location | Public sources such as company websites, business directories and professional profiles; referrals; trade events |
| Technical and usage data | IP address, browser and device type, pages and features used, error reports, security logs, records of your acceptance of our Terms and policies (with IP address and browser), and a log of actions and sign-ins in your company's account (with IP address) | Automatically |
3. How we use it
- To provide, maintain and secure the Service, including sign-in, team invitations and plan limits.
- To process payments and manage subscriptions.
- To send service emails, such as password resets, invitations, trial and billing notices, and security alerts.
- To answer support and contact requests, including with the help of AI tools provided by our service providers.
- To understand how the Service is used and to fix errors, using product analytics and error monitoring. Session recording is turned off.
- To prevent fraud and abuse, including bot checks at sign-up, sign-in, password reset and on our contact form, and rate limiting by IP address.
- To comply with the law and enforce our Terms.
- To send product news and offers to account users, only if they opt in. You can unsubscribe at any time.
- To contact businesses that may be interested in Diocri, using business contact information. Every such email identifies Diocri, includes our mailing address and lets you opt out with one click or a reply. If you opt out, we stop sending these emails within 10 business days.
4. How we share it
We share personal information only with:
- Our personnel and contractors who need it to operate and support the Service, under written confidentiality obligations.
- Service providers that help us run the Service, under contracts that limit their use of the data. See our Subprocessors list.
- Your company. Admins of your Diocri account can see the users and data in that account.
- Legal and safety reasons, when required by law or to protect rights, property or safety.
- A business transfer, such as a merger or acquisition, under this policy's protections.
5. Cookies and similar technologies
We use cookies and local storage that are needed to keep you signed in and secure, plus product analytics in the app. See our Cookie Notice.
6. Retention
We keep personal information while your account is active and as needed to provide the Service. After cancellation, data is deleted on the schedule in our Data Retention & Deletion policy. We keep some records longer when the law requires it, such as billing records for tax purposes. We keep business contact information until you ask us to delete it or it is no longer useful for our outreach, and we keep a record of opt-outs so we do not contact you again.
7. Security
We use encryption in transit, access controls that separate each customer's data at the database level, rate limiting and monitoring. No system is completely secure. If a breach affects your personal information, we will notify you as required by law.
8. Your rights and choices
Depending on where you live, you may have the right to access, correct, delete or get a copy of your personal information, and to opt out of its sale or sharing (we do neither). California residents have these rights under the CCPA, and residents of several other states have similar rights. To make a request, email support@diocri.com. We will verify your identity and respond within the time the law requires. We will not discriminate against you for using these rights. You can also update most account information in the app. If we contacted you about Diocri and you do not want to hear from us, use the unsubscribe link in any email or write to support@diocri.com and ask us to remove your information.
9. Children
The Service is for businesses and is not directed to children under 13. We do not knowingly collect their personal information.
10. Where data is stored and accessed
We store data with service providers in the United States. Some of our personnel and contractors work outside the United States and may access personal information remotely to support, maintain and improve the Service. They do so only as needed, under written confidentiality obligations and access controls.
11. Language
We may provide translations of this policy for your convenience. If a translation conflicts with the English version, the English version controls.
12. Changes
We will post updates here and change the effective date. For material changes we will also email account admins.
13. Contact
Diocri Corporation, 2810 N Church St, STE 89192, Wilmington, DE 19802, support@diocri.com.